Jiatop Systems Inc., operating under the EVORIA brand (“EVORIA,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information under our control.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you contact us or submit a product support or warranty request through evoria.ca.
1. Information We Collect
We collect only the information reasonably necessary to respond to customer enquiries and administer product support or warranty requests.
Depending on the nature of your request, we may collect:
Your name, if provided;
Your email address;
Product name, model, or serial number;
Order number, purchase date, place of purchase, or proof of purchase;
A description of the product issue and troubleshooting information;
Photos, videos, screenshots, receipts, or other files you choose to provide; and
Communications between you and EVORIA concerning your enquiry or request.
We treat product and warranty information associated with your email address or support request as personal information.
We do not currently operate customer accounts, an online shopping cart, or online payment processing through this website. We do not intentionally collect complete payment card information, banking information, government identification numbers, or precise location information.
2. How We Use Your Information
We use personal information only as reasonably necessary to:
Respond to customer enquiries;
Identify the product involved;
Provide troubleshooting and technical support;
Verify purchase information and warranty eligibility;
Process and document warranty requests;
Arrange repairs, replacements, returns, or other customer service solutions;
Communicate with you regarding your request;
Maintain appropriate support and warranty records;
Improve our products, instructions, and customer support procedures;
Prevent misuse of warranty services; and
Comply with applicable legal and record-keeping requirements.
We do not use information submitted for support or warranty purposes to send marketing communications unless you separately consent.
3. Consent
By contacting us or submitting a product support or warranty request, you consent to our collection, use, and limited disclosure of the information reasonably required to respond to and administer your request.
You may withdraw your consent to an optional use of your personal information by contacting us. However, withdrawing consent may prevent us from completing your support or warranty request.
We may collect, use, or disclose personal information without consent where permitted or required by law.
4. Disclosure and Service Providers
We do not sell, rent, or trade personal information.
We may share limited personal information with service providers that assist us with:
Website hosting and form processing;
Email communications and data storage;
Shipping, repairs, replacements, and warranty administration; or
Information technology, legal, or regulatory support.
Service providers may access personal information only as reasonably necessary to provide services to us or as required by law.
We may also disclose information with your consent or where disclosure is required by law.
5. Data Location
We primarily manage customer enquiries and warranty information from Canada.
Some service providers supporting our website, email communications, or data storage may operate systems outside Canada. As a result, limited personal information may be processed or stored in another jurisdiction and may be subject to the laws of that jurisdiction.
We remain responsible for personal information under our control and take reasonable steps to work with service providers that use appropriate safeguards.
6. Retention and Security
We retain personal information only for as long as reasonably necessary to respond to enquiries, administer support and warranty requests, maintain appropriate business records, prevent misuse, and comply with applicable legal requirements.
When personal information is no longer required, we take reasonable steps to delete, destroy, or anonymize it.
We use reasonable physical, organizational, and technological safeguards appropriate to the sensitivity of the information under our control. These safeguards are intended to protect personal information against loss, theft, unauthorized access, use, disclosure, copying, or modification.
Although no electronic system is completely secure, we take reasonable measures to protect the information entrusted to us.
7. Access, Correction, and Complaints
You may contact us to:
Request access to personal information we hold about you;
Request correction of inaccurate or incomplete information;
Withdraw consent to an optional use of your information;
Request deletion of information that is no longer required; or
Ask a question or make a complaint about our privacy practices.
We may need to verify your identity before processing a request.
We may retain certain information where required or permitted for warranty administration, legal compliance, fraud prevention, or dispute resolution.
8. Changes and Contact Information
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal obligations. The updated version will be posted on this page with a revised effective date.
For privacy questions, requests, or complaints, please contact:
Privacy Officer
Jiatop Systems Inc.
Operating under the EVORIA brand
Website: evoria.ca
Email: support@evoria.ca